PROCESSING TIME

YOUR  CUSTOM JEWELRY ITEM TAKES TIME TO CRAFT! THUS THERE IS A PROCESSING TIME. WE PROMISE IT’S WORTH THE WAIT!

Processing time differs from category to category. The time depends on how complex the custom jewelry will be and how many custom items are ahead of yours. Turn around time for your order included processing and shipping time. 

Processing Time: is the time it takes to complete your order. This includes handcrafting/preparing your items, performing quality checks and packaging for shipping. Processing time is displayed on the product detail page. It will take longer for made to order personalized items due to the work involved than an engraved piece. Processing begins next business day after the order has been placed. Please see below for general processing time, to get an estimate as to when to receive your order.

Category Processing Time (Business days)
Engraved Rings, Engraved Bracelets, Engraved Keyrings 15 
Name Necklace, Name Bracelet

15-20

Stock Items 1-2

Shipping Time: this is the amount of time it will take for your order to arrive at your address AFTER it has been shipped and is dependent on the method of shipping you choose at checkout. Remember the actual shipping time may vary, depending on the shipping method you select, your address and local postal service. Please note during Christmas season there may be about 3-5 days delay on estimated shipping time. Please refer to the table below for estimated shipping time.

Country Shipping (Business Days)
Jamaica (islandwide) 2-3
United States 8-10

If you need an item at a specific time please contact us via email [email protected]  We will work to speed up the process and give you a more accurate completion time. 

How to track my order?

When your order is ready to be shipped, you will receive confirmation with your shipping details. To track your order on the website, please click Track your order button on the bottom left corner of the website. 

Please note:

  • We do not offer overnight shipping,
  • Shipping estimates are from the day of shipping and not from the date the order was placed. We are making every effort to ship your order to you within the estimated time frames,
  • Your order might take longer to make, we cannot guarantee every delivery within the estimated times (about 95% of orders will arrive on time). Also, if your made-to-order personalized products fails to pass the Quality test, it has to be remade, your order might be delayed. Whenever there is a delay, we will email you as soon as possible. 
  • Customers are responsible for lost or return orders due to incorrect shipping information or packages not collected.

Thank you for choosing Grandeur Essentialz!