FAQ

  1. Do you ship worldwide?  Yes we ship worldwide via USPS, EMS, DHL, Air Mail.
  2. Do you ship on weekends?   We only ship on business days.
  3. How can I pay for my order?   You can make payment via paypal/credit card or bank transfer to our account provided.
  4. What if I don’t have a credit card?   Proceed with selecting the  ‘Bank Transfer,’ option. You’ll get the account information after placing the order.  NB: Order(s) will not be processed until confirmed payment. 
  5. What’s the processing time for custom items?  Processing time varies for different items. Please click on an item you desire, processing time is provided in the item description. Estimated time listed is without delays. It is always recommended to place your orders early or in advance.
  6. Is processing time different from shipping time?  Yes. The processing time is how much time needed to get an order ready to ship.
  7. What causes a package to be delayed?  There are many factors that can cause delays: Weather conditions, Logistic Issues  – sometimes, unforeseen situations that are beyond the carrier’s control can affect the time of delivery. Bad weather slow down transit time and cause a delayed delivery , holidays, human error.
  8. What is your return and refund policy?  Our refund policy covers all damaged and defective orders upon arrival. If you are not happy with your order, please contact us and we will do our best to make things right. Your happiness is our number one (1) priority.
  9. If my order is late, can I get a refund?  No. Please click the link to view our policy. https://gebyshan.com/?page_id=4297
  10. How can I measure my wrist to find my bracelet size?  You can wrap a plain thin strip of paper or string around your wrist just below the wrist bone. Mark with a pen or pencil where the paper or string overlaps on your wrist. Measure the strip of paper with a ruler.
  11. Does your necklace rust? Our Stainless Steel necklaces does not rust, hypoallergenic, non fading guaranteed.  Sterling Silver requires extra special care.
  12. Can I wear the necklace in the shower?  Yes, our Stainless Steel but not our Sterling Silver. However we do recommend that you take care of your jewelry.
  13. What is the thickness of your pendants? Thickness 2mm (Definitely not bendable or easily broken). Heights is 10mm and width is based on the number of letters in the name.
  14. How can I track my package?  Once your order has been completed a tracking number will be provided, please click the link to track your package >> https://gebyshan.com/?page_id=7373
  15. When I make payment via Bank Transfer, where do I send proof of payment? Please send payment confirmation and order # to our email gebyshan@gmail.com
  16. How do I know the amount of time my item will the to be made? Processing time for all items are written in the item description. Click on an item, the details are below.