We want you to be completely satisfied with the jewelry that you purchase from us. Quality is guaranteed!
We have a strict no-return, no-refund policy on all jewelry.
Because custom and personalized products are made just for you, they are not returnable. It is therefore imperative that you have seen all jewelry details described on our website before placing your order. Once your order has been submitted, we immediately begin the customization process of your personalized items. Any possible changes can only be made within maximum of 2 hours of the confirmed order.
Your order cannot be canceled once the design process has started. If you would like to cancel your order it may be subjected to a 50% restocking fee. There’s a strict policy on no return or exchange. Once your item has been made, a refund is not possible. Please note that you cannot cancel or change your purchase once we ship out your order. Returns/exchanges are accepted if you receive a defective, damaged, or incorrect product.
- If you receive an item that is defective, damaged, or has an error, you must contact us immediately. Grandeur Essentialz by Shan will arrange for replacement and cover the return postage.
Upon acceptance of your return, if a refund will be issued instead of an exchange, any promotional gifts must also be returned with your returned item. A refund will be issued to the original form of payment.
The returned item should be kept in its original condition and the package in which you received in. The returned jewelry must not show signs of wear or alteration.
We will not reimburse you for any duties, customs, shipping, port charges or taxes, or any additional charges that you might have paid to your authorities. We only refund the cost of the item purchased.
We will not be held liable for the following issues:
- Items that have been resized, updated, and/or repaired do not qualify.
- Products exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter the appearance of your product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, Showers, and Spas.
- Products damaged by misuse, mishandling, or poor maintenance.
Silver pieces may oxidize over time, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
- Any address entered incorrectly on an order and it doesn’t arrive.
- Any orders received after 60 days from the date of delivered
Grandeur Essentialz by Shan reserves the right to make any amendments to this policy at any time.
If you have questions, please don’t hesitate to contact us.